Refund Policy

1. General principle

Refund eligibility depends on the booked fare, supplier conditions, reason for the request and applicable law. Safarplan displays the main cancellation rules before confirmation so that you can make an informed choice.

A “non-refundable” notice means that voluntary cancellation may not result in a refund, unless mandatory law or a supplier decision provides otherwise.

2. Check the conditions before booking

Before payment, review the cancellation policy, deadlines, penalties, change rules and included items. After booking, this information appears in your confirmation and in the file details where available.

3. Requesting a cancellation or refund

1. open your booking or contact Safarplan support;
2. provide the booking reference, affected travellers and reason;
3. Safarplan checks the fare rules and contacts the supplier where necessary;
4. the available estimate and conditions are communicated before execution where confirmation is required.

Never send complete card details in a message or attachment.

4. Accommodation

For accommodation, a refund mainly depends on the cancellation date and time, stated time zone, room policy and any no-show. Cancellation after the deadline may result in a partial or full penalty.

If the property cancels or cannot provide a confirmed service, Safarplan helps you obtain the remedy provided by the supplier and applicable law, including alternative accommodation or a refund where due.

5. Flights

For flights, the airline and fare-family rules determine whether the ticket, unused taxes and options are refundable. Some tickets allow only a change with a fare difference and fees; others permit neither changes nor refunds.

If the airline cancels or makes a significant change, the available options depend on the airline, itinerary and applicable passenger rights.

6. Refund amount

Where a refund is accepted, the amount may equal the price paid less supplier penalties, services already used and fees clearly disclosed as non-refundable. Taxes and options are handled under their own rules.

Exchange-rate movements or bank charges may create a difference between the original debit and the credited amount, even where Safarplan refunds the same amount in the transaction currency.

7. Refund method and timing

A refund is normally sent to the payment method used for the booking. Safarplan initiates or forwards it once the necessary approvals are obtained. The time it takes to appear then depends on the supplier, payment provider and your bank, so no single timeframe can be guaranteed.

If the payment method is no longer active, contact your bank and Safarplan support before taking further action.

8. Cases generally excluded

• a fare clearly identified as non-refundable;
• a request received after the cancellation deadline;
• a no-show, missed flight or late arrival attributable to the traveller;
• a missing travel document, visa or permit;
• a service used in whole or in part where supplier rules exclude a refund;
• an option or fee identified as non-refundable before purchase.

This list does not remove a mandatory right available under applicable law.

9. Duplicate payment or apparent error

If you notice a duplicate charge, unusual authorisation or incorrect amount, promptly contact Safarplan with the booking reference and evidence that hides sensitive information. A temporary authorisation is not always a final charge.

10. Bank disputes

Before opening a dispute with your bank, contact support to verify the file status. A dispute started while a refund is already in progress can delay reconciliation of the transaction.

11. Support

To request or track a refund, use the contact details in your confirmation or the Safarplan help centre. Keep your booking reference and communications relating to the request.